Return Policy
We want you to love your Halo Mini. If something isn’t right, we’re here to help.
30-Day Return Policy
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
- Item must be unused and in original condition
- Must be in original packaging
- Proof of purchase is required
How to Start a Return
To initiate a return, please contact us at:
Include:
- Your order number
- Reason for return
- Photo or video (if item is damaged or defective)
Our support team will provide the next steps within 24–48 hours.
Damaged or Defective Items
If your Halo Mini arrives damaged or not working properly, we will make it right.
Please contact us within 7 days of delivery with photo or video proof.
We will offer:
- A free replacement, or
- A full refund
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds are issued to your original payment method
- Please allow 5–10 business days for processing
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping fees are non-refundable.
Order Cancellations
Orders can only be canceled within 12 hours of purchase.
After this window, your order may already be processed and shipped.
Non-Returnable Items
We do not accept returns for:
- Used items
- Items not in original condition
- Final sale items (if applicable)
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company
- Then contact your bank
If you’ve done all of this and still have not received your refund, contact us at:
Need Help?
We’re here to make things easy.
Email: help@halomini.store
Response Time: 24–48 hours